Terms & Condition
Identity Proof
In keeping with Government regulations, we request all guests (on single/double/triple occupancy) to carry a photo identity to present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government issued photo identity address proof card e.g. passport, Aadhar card or voter’s ID card. PAN Card will not be accepted as the above. Also do keep handy proof of corporate affiliations, if you have made a corporate booking.
Cancellation Policy
Reservation must be cancelled 72 hours prior to the planned date of arrival. Reservations cancelled within 72 hours of the arrival date will incur a cancellation fee equivalent to one night’s accommodation charge. Reservations made on promotional offers with 100% advance deposit required at the time of reservations are non cancellable, non-refundable and non amendable for entire length of stay.
Refund Policy
Upon receiving the request for cancellation from the guest (as per cancellation/no show policy), the hotel will immediately contact the bank to handle the crediting process. The refund will be made through the credit card used to purchase.
In a normal scenario, the refunded amount shall reflect in the next billing cycle of the credit card. However, it could take around 30-45 business days for the actual crediting to take place depending on the bank’s practice.
Guarantee and cancellation policy (for groups of 5 rooms or more)
We will be happy to confirm group reservations against an advance or on receipt of a valid credit card number and card expiry date.
For room reservations
We understand that plans change sometimes. If you need to cancel/reduce/amend a guaranteed reservation, please do so 30 days prior to arrival. In case there is any no-show or cancellation/amendment of the conference/group (in part or full), within 30 days or less from the date of check in, a retention charge will become due as under: • # of rooms being cancelled/no-shows X 1 night X applicable daily rate per room, including taxes. In addition, should any participants check out early, retention will be charged for those nights booked, now being released due to the early check out. Bookings made on non-cancellable/non-amendable packages/rates cannot be cancelled/amended. On doing so, the full amount of advance paid will be treated as the cancellation fee.
Child Policy
One children up to 06 years of age can stay in the parent’s room without an additional charge. This is for Room Stay Only . Any extra items consumed it should be chargeable.
Need an extra bed in your room? We can set it up at Rs.1,500 plus applicable tax.
Laundry Policy
- Laundry Picked Up before 10 AM will be delivered same day after 9 PM
- Any Laundry received after 10 AM will be returned by next day evening.
No Smoking
The Government of India has introduced a ‘no smoking’ rule for hotels, restaurants and all public places. This means smoking is prohibited in all parts of the hotel except in designated guest rooms. Should you want a smoking room, please inform us when you make your reservation.
Jurisdiction
All disputes assignment of or related to the Revaa Hotel shall be subject to the exclusive jurisdiction of the relevant courts at Kolkata.